Shipping policy

Delivery

Orders are usually filled within 2-3 business days. Shipping time for filled orders depends on your location and is currently subject to Covid-related shipping carrier delays, but can be estimated as follows:
USA: 2-5 business days
International: 10 business days

Where will my order ship from?

Carek9 ship from Irvine, California, U.S.A.  

Will I be charged customs for my order?

An additional customs and tax fee can occur on international (non-US) orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.

  • Ask your local post office if they have your package.

  • Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise — I​f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

  • If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@carek9.com with your order number.

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@carek9.com

I received a wrong/damaged product, what should I do?

To help us resolve this for you quickly, please email us at info@carek9.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!